# RandomCoffee Help Center

> 👋 Welcome to our Help Center

## English

### Starter Guide 

- [What is RandomCoffee?](https://help.random-coffee.com/en/articles/10430065-what-is-randomcoffee.md): RandomCoffee is a networking platform that connects individuals within an organization or a community for the purpose of building relationships, exchanging ideas, and fostering collaboration.
- [How it works](https://help.random-coffee.com/en/articles/10546643-how-it-works.md): RandomCoffee Experience
- [Setup your account](https://help.random-coffee.com/en/articles/10430206-setup-your-account.md): Welcome to RandomCoffee! Here is a guide to help you get started if you're new to the platform.
- [Admin Portal overview](https://help.random-coffee.com/en/articles/10430243-admin-portal-overview.md): The purpose of this article is to introduce you to your RandomCoffee's Admin Portal.
- [Member Portal overview](https://help.random-coffee.com/en/articles/10546618-member-portal-overview.md)

### Members 

- [What is a member?](https://help.random-coffee.com/en/articles/10430287-what-is-a-member.md)
- [Active & inactive members](https://help.random-coffee.com/en/articles/10430439-active-inactive-members.md)
- [Administrators & members](https://help.random-coffee.com/en/articles/10430749-administrators-members.md)
- [Team permissions](https://help.random-coffee.com/en/articles/10430851-team-permissions.md): Define specific permissions for each administrator of the workspace for actions such as managing people, programs and metrics. The perfect feature for multi-level administration!
- [🆕 Member's profile card](https://help.random-coffee.com/en/articles/11047863-member-s-profile-card.md)
- [Add members with the Slack Integration](https://help.random-coffee.com/en/articles/10430265-add-members-with-the-slack-integration.md)
- [Add members with the Microsoft Teams integration](https://help.random-coffee.com/en/articles/10430295-add-members-with-the-microsoft-teams-integration.md): The Microsoft Teams integration works by associating a RandomCoffee program to one or different teams in Microsoft Teams.
- [Add members by synchronizing your HRIS](https://help.random-coffee.com/en/articles/10430448-add-members-by-synchronizing-your-hris.md)
- [Add members with SCIM provisioning](https://help.random-coffee.com/en/articles/10430562-add-members-with-scim-provisioning.md): RandomCoffee supports SCIM \(System for Cross-domain Identity Management\), allowing you to automate user provisioning and de-provisioning for your team.
- [Add members by uploading a .csv file \(bulk option\)](https://help.random-coffee.com/en/articles/10430611-add-members-by-uploading-a-csv-file-bulk-option.md): Do you want to manually upload your members details via a .csv file? This option is for you.
- [Add members by sharing an invite link / registration form](https://help.random-coffee.com/en/articles/10430566-add-members-by-sharing-an-invite-link-registration-form.md): With this option, you will be granting your users the opportunity to accept to join the platform or not.
- [Add members manually, directly from the members list](https://help.random-coffee.com/en/articles/10430640-add-members-manually-directly-from-the-members-list.md): The manual option can be used if you need to add one or a few people as this won't be time-consuming. Just fill in the mandatory information \(First Name, Last Name, Email\) and the other ones if app...
- [Add members via an API](https://help.random-coffee.com/en/articles/12165861-add-members-via-an-api.md)
- [Update multiple members at once with a CSV file upload](https://help.random-coffee.com/en/articles/10430657-update-multiple-members-at-once-with-a-csv-file-upload.md): You can update multiple members' values at once, via a .csv file import.
- [Update one or a few members directly from the platform](https://help.random-coffee.com/en/articles/10430678-update-one-or-a-few-members-directly-from-the-platform.md): You can update values manually directly from the Members list.
- [What are Categories?](https://help.random-coffee.com/en/articles/10540764-what-are-categories.md)
- [How to create categories?](https://help.random-coffee.com/en/articles/10540824-how-to-create-categories.md)
- [How to use categories...](https://help.random-coffee.com/en/articles/10541026-how-to-use-categories.md)
- [What are audiences?](https://help.random-coffee.com/en/articles/11045688-what-are-audiences.md)
- [Create an audience](https://help.random-coffee.com/en/articles/11046926-create-an-audience.md)
- [Use your audience in a program](https://help.random-coffee.com/en/articles/11047246-use-your-audience-in-a-program.md)
- [5 practical ways to get the most out of the Audience feature](https://help.random-coffee.com/en/articles/11132646-5-practical-ways-to-get-the-most-out-of-the-audience-feature.md)
- [Remove one \(or a few\) member\(s\)](https://help.random-coffee.com/en/articles/10430904-remove-one-or-a-few-member-s.md)
- [Remove several members at once](https://help.random-coffee.com/en/articles/10430910-remove-several-members-at-once.md)

### User experience 

- [User experience](https://help.random-coffee.com/en/articles/10552380-user-experience.md): How it works for members
- [Member Portal overview](https://help.random-coffee.com/en/articles/10555889-member-portal-overview.md)
- [Not sure how to start? Try these conversation starters!](https://help.random-coffee.com/en/articles/10560011-not-sure-how-to-start-try-these-conversation-starters.md)
- [Update your profile & data](https://help.random-coffee.com/en/articles/10546683-update-your-profile-data.md): The more up-to-date information you enter in your profile, the more relevant your matches will be.
- [Snooze participation](https://help.random-coffee.com/en/articles/10546685-snooze-participation.md): Out of the office or on vacation? Or just looking for a break from RandomCoffees?
- [Update your password](https://help.random-coffee.com/en/articles/10546686-update-your-password.md)
- [Unsubscribe](https://help.random-coffee.com/en/articles/10555885-unsubscribe.md): Would you like to unsubscribe from a session? A program? Or permanently from the entire RandomCoffee initiative?
- [Set matching preferences](https://help.random-coffee.com/en/articles/10546670-set-matching-preferences.md): You can set up your preferences and state which profiles you would like to meet or avoid.
- [Define matching availabilities](https://help.random-coffee.com/en/articles/10546673-define-matching-availabilities.md): Since the release of the "booking" feature, you can set your matching availabilities from your Member Portal to ensure perfect timing matches and enjoy a smoother matching experience.
- [Get an instant match!](https://help.random-coffee.com/en/articles/10546664-get-an-instant-match.md): Need to meet a specific profile? Don’t wait!

### Programs 

- [What is a program?](https://help.random-coffee.com/en/articles/10540661-what-is-a-program.md)
- [Programs status](https://help.random-coffee.com/en/articles/10540685-programs-status.md)
- [Create your program](https://help.random-coffee.com/en/articles/10431121-create-your-program.md): This article shows how to create a program from A to Z instead of using one of the "default" programs from the "Use Cases Library".
- [Create your program for MS Teams](https://help.random-coffee.com/en/articles/10531382-create-your-program-for-ms-teams.md): Create a RandomCoffee program for your teams in MS Teams.
- [Create your program for Slack](https://help.random-coffee.com/en/articles/10531355-create-your-program-for-slack.md): Create a RandomCoffee program for your Slack channel.
- [Personalize opt-in & match emails](https://help.random-coffee.com/en/articles/10533498-personalize-opt-in-match-emails.md): Tailor every interaction to fit your style, ensuring meaningful connections and better engagement.
- [Personalize opt-in & match messages for Slack or MS Teams](https://help.random-coffee.com/en/articles/10533863-personalize-opt-in-match-messages-for-slack-or-ms-teams.md): If your RandomCoffee program is synchronized with Slack or Teams, this article is for you!
- [Schedule sessions](https://help.random-coffee.com/en/articles/10538873-schedule-sessions.md): Scheduling a session consists in setting the dates for opt-in \(if enabled\) and matching messages.
- [Monitor opt-ins in real time](https://help.random-coffee.com/en/articles/10539899-monitor-opt-ins-in-real-time.md)
- [Send reminders \(for people who have not opted in yet\)](https://help.random-coffee.com/en/articles/10539911-send-reminders-for-people-who-have-not-opted-in-yet.md): If your program is configured to send opt-in messages + match messages, you can send reminders, during an open session, to people who have not opted in yet.
- [View all past & upcoming sessions](https://help.random-coffee.com/en/articles/10539931-view-all-past-upcoming-sessions.md)
- [Option that requires calendar sync → Create a booking page for your program](https://help.random-coffee.com/en/articles/10537728-option-that-requires-calendar-sync-create-a-booking-page-for-your-program.md): Bookings allow each participant to schedule their RandomCoffees in one click for a smoother experience and improved number of meetups.
- ["Light" option → Enable participants to easily schedule their coffee meetups in MS Teams](https://help.random-coffee.com/en/articles/10537808-light-option-enable-participants-to-easily-schedule-their-coffee-meetups-in-ms-teams.md): An alternative to the booking page to streamline coffee meetups scheduling in MS Teams!
- [Duplicate a program](https://help.random-coffee.com/en/articles/10540457-duplicate-a-program.md)
- [Pause a program](https://help.random-coffee.com/en/articles/10540481-pause-a-program.md): You can pause a program for several reasons \(holidays, etc.\) and decide to reactivate it later.
- [Reactivate a program](https://help.random-coffee.com/en/articles/10540610-reactivate-a-program.md)
- [Delete a program](https://help.random-coffee.com/en/articles/10540715-delete-a-program.md)

### Mentoring

- [What is a mentoring program?](https://help.random-coffee.com/en/articles/15819928-what-is-a-mentoring-program.md)
- [How to create a mentoring program?](https://help.random-coffee.com/en/articles/15819957-how-to-create-a-mentoring-program.md)
- [Mentoring programs - FAQs](https://help.random-coffee.com/en/articles/15820039-mentoring-programs-faqs.md): Seek answers to the most asked questions!

### Matching algorithms & rules 

- [5 Matching Algorithms](https://help.random-coffee.com/en/articles/10533227-5-matching-algorithms.md): Our flexible matching algorithm allows effortless pairing of coworkers with highly relevant colleagues, even on a large scale.
- [Randomly](https://help.random-coffee.com/en/articles/10541160-randomly.md): Just let the magic happen!
- [Cross-groups](https://help.random-coffee.com/en/articles/10541203-cross-groups.md): Define matching rules and make everyone match.
- [Group composer](https://help.random-coffee.com/en/articles/10542014-group-composer.md): Generate perfect group\(s\) that strictly adhere to your instructions for the distribution of people in each group.
- [Lottery](https://help.random-coffee.com/en/articles/10542025-lottery.md): Generate a single group of winners and add fixed participants to the loop.
- [Mystery 1:1](https://help.random-coffee.com/en/articles/10542030-mystery-1-1.md): Give a unique and personal match to everyone.
- [Different types of matching rules](https://help.random-coffee.com/en/articles/10541314-different-types-of-matching-rules.md)

### Broadcasts

- [Broadcast - How it works](https://help.random-coffee.com/en/articles/14205236-broadcast-how-it-works.md)
- [Create your broadcast](https://help.random-coffee.com/en/articles/14287377-create-your-broadcast.md)
- [Analyze your broadcast's results](https://help.random-coffee.com/en/articles/14287630-analyze-your-broadcast-s-results.md)

### Forms

- [Forms - How it works](https://help.random-coffee.com/en/articles/14181431-forms-how-it-works.md)
- [How to create your form](https://help.random-coffee.com/en/articles/14181443-how-to-create-your-form.md)
- [Sharing your form](https://help.random-coffee.com/en/articles/14181452-sharing-your-form.md)
- [Analyze and act on your form's responses](https://help.random-coffee.com/en/articles/14181455-analyze-and-act-on-your-form-s-responses.md)

### Notes

- [Notes - How it works](https://help.random-coffee.com/en/articles/14205250-notes-how-it-works.md)

### Success tips 

- [Explore our interactive program map \(based on TOP10 HR challenges\) and find your next program idea!](https://help.random-coffee.com/en/articles/10546147-explore-our-interactive-program-map-based-on-top10-hr-challenges-and-find-your-next-program-idea.md): From L&D to Onboarding, from DEI to Employee Engagement... we are here to help you achieve your goals!
- [RandomCoffee program roadmap](https://help.random-coffee.com/en/articles/11130257-randomcoffee-program-roadmap.md)
- [Set up your Mentoring program in RandomCoffee](https://help.random-coffee.com/en/articles/10546154-set-up-your-mentoring-program-in-randomcoffee.md)
- [Embracing diversity: fostering an inclusive workplace with RandomCoffee](https://help.random-coffee.com/en/articles/10546288-embracing-diversity-fostering-an-inclusive-workplace-with-randomcoffee.md): Our differences are our strengths.
- [Create an onboarding buddy program](https://help.random-coffee.com/en/articles/10546460-create-an-onboarding-buddy-program.md): One of the best ways to improve your new employee onboarding experience is by implementing a buddy system. It's simple, and cost-effective!
- [Communication: tips, templates and assets for a maximum impact!](https://help.random-coffee.com/en/articles/10546421-communication-tips-templates-and-assets-for-a-maximum-impact.md)
- [Spark engagement with a powerful RandomCoffee announcement](https://help.random-coffee.com/en/articles/10546580-spark-engagement-with-a-powerful-randomcoffee-announcement.md): Craft and deliver a powerful announcement of RandomCoffee that drives excitement and fosters engagement throughout the organization.
- [Infuse your virtual coffees with seasonal flair!](https://help.random-coffee.com/en/articles/10546483-infuse-your-virtual-coffees-with-seasonal-flair.md): Monthly Themes for enhanced engagement and meaningful conversations.
- [Manage time zone differences between participants](https://help.random-coffee.com/en/articles/10546566-manage-time-zone-differences-between-participants.md): Ensure people are connected with colleagues in "compatible" timezones!
- [Inclusive monthly theme ideas for RandomCoffees](https://help.random-coffee.com/en/articles/10546600-inclusive-monthly-theme-ideas-for-randomcoffees.md): Looking for a way to make your networking RandomCoffee sessions more engaging and impactful?

### Results & analytics

- [Dashboard](https://help.random-coffee.com/en/articles/10546022-dashboard.md): Benefit from a real-time view of your RandomCoffees statistics in one place!

### Configuration

- [Slack integration for RandomCoffee](https://help.random-coffee.com/en/articles/10559749-slack-integration-for-randomcoffee.md): By combining the power of RandomCoffee's matching algorithms with the collaborative nature of Slack, we are making it even easier for colleagues to connect, and build meaningful relationships.
- [Microsoft Teams integration for RandomCoffee](https://help.random-coffee.com/en/articles/10559895-microsoft-teams-integration-for-randomcoffee.md): This documentation aims to understand in detail how the integration between RandomCoffee and Microsoft Teams works and lists the different technical processes used to operate and maintain it.
- [HRIS integration](https://help.random-coffee.com/en/articles/10559956-hris-integration.md): RandomCoffee supports 50+ of the most popular HRIS systems on the market.
- [Workday RaaS integration](https://help.random-coffee.com/en/articles/10560001-workday-raas-integration.md): RandomCoffee can import all your employee data directly from Workday using the "Reports as a Service" \(RaaS\) API facility within Workday.
- [Setting up RandomCoffee in the Microsoft Teams Admin Center \(IT admins\)](https://help.random-coffee.com/en/articles/16096542-setting-up-randomcoffee-in-the-microsoft-teams-admin-center-it-admins.md)
- [Two-factor authentication](https://help.random-coffee.com/en/articles/10556287-two-factor-authentication.md): Make 2FA authentication required by default.
- [Password reset policy](https://help.random-coffee.com/en/articles/10556290-password-reset-policy.md): Ensure that all users update their passwords within a defined timeframe.
- [Custom CGU link](https://help.random-coffee.com/en/articles/10556656-custom-cgu-link.md): Add your own terms link to the RandomCoffee registration page \(if people register via the invite link\).
- [Single Sign-On \(SSO\)](https://help.random-coffee.com/en/articles/10556520-single-sign-on-sso.md): SSO services allow a user to use one set of login credentials to access multiple applications/SaaS.
- [Member Portal access](https://help.random-coffee.com/en/articles/10556487-member-portal-access.md): Enable or disable access to the personal space to members.
- [SCIM provisioning](https://help.random-coffee.com/en/articles/10556651-scim-provisioning.md): RandomCoffee supports SCIM \(System for Cross-domain Identity Management\), allowing you to automate user provisioning and de-provisioning for your team.
- [Ensuring successful email delivery & accurate participation tracking](https://help.random-coffee.com/en/articles/10556500-ensuring-successful-email-delivery-accurate-participation-tracking.md): Ensure your email and security settings allow RandomCoffee emails and don’t trigger automated link scanning.
- [Custom sending domain](https://help.random-coffee.com/en/articles/10556503-custom-sending-domain.md): Have the RandomCoffee emails sent from your own email address!
- [SMTP Server](https://help.random-coffee.com/en/articles/12893168-smtp-server.md): Using an outgoing SMTP server is the traditional method of sending emails. SMTP server is a computer or an app that sends emails using Simple Mail Transfer Protocol \(SMTP\).
- [Add your logo to the service pages](https://help.random-coffee.com/en/articles/11047518-add-your-logo-to-the-service-pages.md)
- [Give the platform your own colors](https://help.random-coffee.com/en/articles/11047763-give-the-platform-your-own-colors.md)

### FAQ

- [FAQ for Admins](https://help.random-coffee.com/en/articles/10542056-faq-for-admins.md): Find answers to some of the most frequently asked questions.
- [FAQ for Participants](https://help.random-coffee.com/en/articles/10546604-faq-for-participants.md)

### Billing & plans 

- [3 plans: Free, Pro, Enterprise](https://help.random-coffee.com/en/articles/10546050-3-plans-free-pro-enterprise.md)
- [Upgrade your plan](https://help.random-coffee.com/en/articles/10546059-upgrade-your-plan.md)
- [Downgrade your plan](https://help.random-coffee.com/en/articles/10546069-downgrade-your-plan.md)
- [Change your Pro subscription \(monthly/annually\)](https://help.random-coffee.com/en/articles/10546104-change-your-pro-subscription-monthly-annually.md): If you have a Pro plan, you can change your billing cycle, by switching to monthly or annually billing.
- [Free trial](https://help.random-coffee.com/en/articles/10546111-free-trial.md): The free trial is a free version of the Pro or Enterprise plan, offered for a limited time.
- [Set a usage limit \(Pro plan\)](https://help.random-coffee.com/en/articles/11204925-set-a-usage-limit-pro-plan.md)